We try and ship out all orders within 3-4 business days after they are received. However, during our busy season which generally runs from August to October, that time may be longer. If you have a deadline that you must have your order by, please let us know so we can try and accommodate your request.
We ship all domestic orders via UPS and we ship all international orders directly through USPS or through Bongo International. UPS Ground is the standard method of shipment, though faster shipping is available.
We will accept returns within 15 days of order delivery date if the product is in unused condition. Any defective products will be replaced or may be returned for a full refund.
International Shipping Through Bongo Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
